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Do you have a question? You can found answers to some of the more frequent queries received by the AGC below:
Where can I obtain a licence to work in a gaming venue?
Please contact your local state/territory regulatory authority.
ACT
ACT Gambling and Racing Commission
Phone: (02) 6207 0359 or email grc@act.gov.au
NSW
NSW Office of Liquor, Gaming and Racing
Phone: (02) 9995 0894 or email info@olgr.nsw.gov.au
NT
Northern Territory Licensing Commission
Phone: (08) 8999 1800 or email glsadministration.dob@nt.gov.au
QLD
Queensland Office of Liquor and Gaming Regulation
Phone: 13 QGOV (13 74 68) or email info@olgr.qld.gov.au
SA
Consumer & Business Services (previously the Office of the Liquor and Gambling Commissioner)
Phone: 131 882 or email olgc@agd.sa.gov.au
TAS
Tasmanian Gaming Commission/Department of Treaury and Finance
Phone: (03) 6233 6119 or email gaming@treasury.tas.gov.au
VIC
Victorian Gambling and Casino Control Commission
Phone: 1300 599 759 or https://www.vgccc.vic.gov.au/contact-us
WA
Department of Racing, Gaming and Liquor
Phone: (08) 9425 1888 or email rgl@rgl.wa.gov.au
Does my organisation need a permit to hold a raffle or competition?
The AGC does not issue competition or raffle permits. Please contact the relevant regulatory authority in the state/territory you wish to operate. Contacts for state/territory regulatory authorities are listed above.
Is online gambling regulated in Australia? How can I find out more or make a complaint?
Online gambling in Australia is regulated by the Interactive Gambling Act 2001 (the IGA).
The IGA makes it an offence to provide certain gambling services to a customer physically present in Australia via the Internet. Exceptions exist for licensed services that provide online wagering, sports betting and lotteries.
Prohibited online gambling content under the IGA includes services that are often described as 'online casinos' and usually involve using the Internet to play games of chance, or games of mixed chance and skill. Examples include roulette, poker, craps, online 'pokies' and blackjack.
The purpose of the IGA and any penalties are to target the providers of interactive gambling services, not potential or actual customers.
To learn more about the IGA and the regulation of online gambling in Australia follow this link to the website of the Australian Communications and Media Authority (ACMA)
How do I make a complaint?
If you believe that prohibited gambling activity is being offered over the Internet to Australian residents and have concerns, wish to make a complaint or wish to report such activity - or should you wish to inquire about other complaints related to online gambling in Australia - more information and a complaints process is outlined on the website of the Australian Communications and Media Authority (ACMA)
Who can I call if I or a loved one are experiencing problems with gambling?
Services to assist gamblers also assist family members or those with a loved one who is experiencing problems with gambling.
All Australians have access to a free 24 hour national helpline - call 1800 858 858.
Australians can also seek help online at: www.gamblinghelponline.org.au
If you are in New Zealand please call 0800 654 655 or find more information online at: www.gamblinghelpline.co.nz
Further information can also be found on this website under the "Seeking Help" tab
Can I become a member of the Australasian Gaming Council?
Membership of the Australasian Gaming Council is only available to commercial organisations engaged in or associated with the manufacture, distribution, maintenance and operation of gambling and related activities.
If you wish to inquire about membership please call us on (03) 9670 4175 or write to us: info@austgamingcouncil.org.au
What are the benefits of AGC membership?
For more information on the benefits of joining the AGC please click here.
If I am a member and have lost or require a new password who do I contact?
You can re-set your password from the log-in screen by following the prompts provided.
If you are experiencing difficulty please email the AGC at info@austgamingcouncil.org.au for assistance.
Alternatively, you can phone the AGC on (03) 9670 4175.
Who are the current members of the AGC?
Current members of the AGC are listed here.
Where can I get additional information on gambling?
For further information on gambling in Australia please visit the Fact Centre section of this site for an overview and statistics about the gambling environment and access links to government regulators.
For more resources go to the Responsible Gambling section of this site for responsible gambling tips, and programs and services available in your State or Territory.
Or to find assistance go directly to the Seeking Help section of this site for further information and resources.
The Research and Policy section of this website provides access to the latest key research available in the area of gambling studies and provides links to major research organisations both in Australia and overseas.
The AGC have produced a number of publications, where do I find these documents?
AGC publications can be found in the Research & Policy section of this website.
I have received unsolicited correspondence saying I have won a lottery or have been selected in a draw for distribution of unclaimed money. I never bought a ticket and they are asking me to send money as a guarantee. Is this legitimate?
Please be wary of any unsolicited/unknown correspondence requesting that you send money or provide financial details to receive a prize. The Australian Competition and Consumer Commission (ACCC) site SCAMwatch offers information to consumers about how to recognise, avoid and report unscrupulous offers and scams - including potential lottery and competition scams.