esponsible gambling training for venue staff is key to the creation of responsible gambling environments.
Comprehensive responsible gambling staff training and refresher training procedures have been developed and, in Australia, a nationally specified competency unitSITHGAM022 - Provide Responsible Gambling Servicesis available.
Responsible gambling staff training courses are conducted by a number of registered training organisations (including industry organisations) and may include entry level, refresher training and advanced training modules.
The ACT Code of Practice requires all Gambling Contact Officers, as well as staff and their supervisors who are directly involved in providing gambling services, to successfully complete approved training programs.
In New South Wales it is mandatory for hoteliers, club secretaries, managers, and staff who perform gaming machine related functions, to complete the NSW Responsible Conduct of Gambling (RCG) course.
Commencing on1 February 2023, a new RCG training framework was introduced to ensure staff are trained at a level appropriate to their role:
Acompetency cardis issued by Liquor and Gaming NSW to certify successful completion of the relevant course.
Liquor and Gaming NSW provides an online search and mapping tool to help locateapproved training providers.
You can read more about NSW responsible gambling training requirements at the Liquor and Gaming NSW website, accessed via the link below.
New Zealand'sGambling (Harm Prevention and Minimisation) Regulations 2004require that Class 4 licence holders provide problem gambling awareness training to venue managers and staff, to ensure there is always a trained person at the venue.
The New Zealand Department of Internal Affairs (DIA) has aProblem Gambling Awareness Trainingfact sheet outlining information for licence holders who must provide problem gambling awareness training for venue staff.
The Gambling Host Responsibility website also provides useful resources to help operators and staff in their problem gambling awareness training. Please click on the link below for further information.
The Northern Territory requires all persons employed in a licenced premises who are involved in the sale or delivery of gambling products to have undertaken an approved course in the Responsible Service of Gambling.
More information about Online RSG training in the Northern Territory is available from the Northern Territory branch of the Australian Hotels Association (AHANT) and additional information can be found at the website of Amity Community Services.
In Queensland there are strict standards for responsible gambling training programs that are aligned with the national competency standard.
Information about Responsible Service of Gaming training is available through a number of providers in this jurisdiction - including industry peak bodies such as the Queensland Hotels Association and Clubs Queensland.
In South Australia the Responsible Gambling Codes of Practice detail requirements for responsible gambling training.
For more information about staff training requirements in South Australia see the relevant Responsible Gambling Code of Practice (available on the website ofSouth Australia Consumer and Business Services)
For more information about responsible gambling training courses in South Australia see the websites of the Australian Hotels Association (SA) - Gaming Care and Clubs SA.
In Tasmania it is a condition of every special employee licence that the individual must undertake a Responsible Conduct of Gambling course approved by the Tasmanian Gaming Commission within three months of being licensed.
Detailed information about course requirements and providers in Tasmania are available at the Liquor and Gaming website.
In Victoria it is compulsory for relevant gaming venue staff to complete RSG training requirements.
The approved RSG training in Victoria is different to training provided in other states.
New gaming venue staff are required to complete a standardised course of two modules.
Module 1 must be completed within 1 month of commencing work in a gaming venue and Module 2 must be completed within 6 months of commencing work in a gaming venue.
You can find the initial online RSG training (Module One) at:
Victoria's Venue Support Worker (VSW) Program provides training and support in the delivery of responsible gambling practices and environments for venue staff and management and can facilitate Module 2 training.
More information about the VSW program and Module 2 RSG Training can be found on the website of the Victorian Responsible Gambling Foundation.
The rise of online casinos and digital gambling platforms increases the need for specialised training that covers online‑specific issues — such as recognising signs of harm in customer account activity, managing digital interventions, and promoting responsible play tools within websites and apps.
Licensed online operators are encouraged to include responsible gambling training in staff onboarding and continuing education, so that teams remain capable of supporting safe play and effective responses when issues arise.
Investing in staff training and certification strengthens responsible gambling initiatives by:
Improving the quality of support players receive
Enhancing early intervention and prevention capabilities
Fostering a culture of care and safety within venues and platforms
Ensuring consistent application of harm‑minimisation practices
When staff are empowered with the right knowledge and skills, gambling environments become more transparent, supportive, and aligned with best practices that prioritise player wellbeing.
Refresher Training Requirements
From October 2020 new refresher training requirements have come into force with two further modules required.
After completing Module 3 and Module 4 the first time, they must be completed every three years thereafter from the date on which Module 4 was last completed.
For more information on all Victorian RSG training requirements and for information on how to access your RSG training account please check the detailed information on the website of theVictorian Department of Justice and Community Safety.