Industry Support Programs & Resources
The Australasian gambling industry provides a range of support programs and resources to help operators, staff, and communities implement responsible gambling practices effectively. These programs aim to minimise harm, promote safe play, and ensure compliance with regulatory frameworks in Australia and New Zealand.
Key Industry Support Programs
1. Staff Training & Certification
Venue and online platform staff receive specialised training to recognise problem gambling behaviours and engage customers appropriately. Training ensures consistent understanding of responsible gambling policies and regulatory requirements.
2. Tools & Operational Resources
Operators are provided with operational guides, policy frameworks, and digital tools to support responsible gambling initiatives. Examples include self‑exclusion administration, monitoring systems, and reporting tools.
3. Community Engagement Programs
Partnerships with local organisations, research institutions, and support services help educate the community, raise awareness of gambling risks, and provide early intervention resources.
4. Research & Best Practice Guidance
Industry stakeholders access research reports, data, and best practice recommendations that inform decision‑making, policy development, and the creation of safer gaming environments.
Online Casinos & Industry Support
Licensed online casinos also benefit from industry support programs and are encouraged to adopt responsible gambling tools including:
Deposit and loss limits
Self‑exclusion options
Time‑out and session reminders
Accessible help information
Operators who implement these programs and resources provide a safer gaming environment for players while maintaining compliance with legal and regulatory obligations.
Why Industry Support Matters
Effective industry support ensures that responsible gambling initiatives are:
Consistently applied across venues and platforms
Evidence‑based and aligned with regulatory requirements
Accessible to staff, players, and communities
Adaptable to emerging trends in online and land‑based gambling
Through coordinated programs and resources, the gambling industry promotes a safer, more informed, and responsible environment for all stakeholders.